We at KapsFirst Impressions believe that you the customer always come first and we strive to ensure your experience of buying and wearing products from us is second to none. We give all our customer our fullest attention and each order is as important as the next one. If you have a problem please contact us at the earliest opportunity to allow us to put it right.
Our Website
When you purchase through our website, you are acknowledging that you understand our terms and conditions of sale.
All prices are in Great British Pounds (GBP). we do however reserve the right to amend our prices at any time. If you have placed an order, we will fulfil your order at the price listed at the time you ordered.
Unless by prior agreement, payment is to be made in full at the time of placing the order. Account terms of 7 days are available for business placing large orders. Following all necessary credit checks.
Descriptions
We strive to ensure that our products are described as accurately as possible on our website; however we do not warrant that the description is accurate. The images portrayed on the website are for illustration purposes only. Orders
By completing a purchase through our website, you acknowledge that you are responsible for the purchasing of those products.
We try to make sure that our product list is current, but we cannot guarantee all products availability
Packaging and postage is charged depending upon order value and destination courier costs.
When you order from us, we require you to provide your name and address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission.
We will notify you of the approximate delivery date at the time of order confirmation. Title of the goods passes to you when we have received payment.
All risk of loss or damage to the goods passes to you when we despatch the goods and you have received them.
Return Policy
Our aim is to ensure our customers are happy with their order. Should you wish to return any items you have purchased, please follow these simple steps:
- Please email customerservice@kapfirstimpressions.co.uk your order number, stating the reason for the return of the goods.
- Once the email has been received, a member of our team will then send you a returns form which will need to be completed and sent with the returned items.
- Please return the items to us in its original packaging to the following address:
KaPs First Impressions LTD
56 East View, Barlby, North Yorkshire YO8 5BA
We recommend that you obtain a proof of postage from the Post Office. Please note, it is your responsibility that garments are returned to the above address safely.
- Once we receive and check the goods, we will then refund your payment. This may take up to ten working days to complete.
Unless faulty or not as described, returned items must:
– Be returned to us within 14 days of receipt.
– We will not accept the return after this time has elapsed.
– Be unworn, unaltered and unwashed and in resalable condition.
– Not be embroidered, bespoke or customised.
If you change your mind about the item you have just paid for, and the goods have not yet been dispatched from our warehouse, you can get all of the item price refunded straight away. However, if your items have already been dispatched from our warehouse you will need to follow the returns instructions above.
If your goods are returned to us after 14 Days then we will not be able to process the return of the goods unless the items are faulty
Customised items
We will replace any customised item if it is faulty or if we have made a mistake. Otherwise, we don’t offer returns or refunds on customised items. Before placing your order, please be careful and check product size information. We supply garments from all different manufacturers so a medium in one brand may be different to a medium in another brand, so please ensure you have checked the sizing information before you proceed.
Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.
Disclaimers
Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.
Limitation of Liability
To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.
We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.
Indemnity
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
Jurisdiction
These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts.